Frequently Asked Questions
How long is the theatre show?
The show runs for approximately 1 hour.
My child/children are under 5 years old, can they still attend?
Due to the explosive nature of some of our experiments and the loud noises that result, we recommend the show for children 5 years and above. If you would like to bring a younger child, we suggest bringing along ear protection and ensuring they are comfortable with the format and nature of the show.
Do I have to purchase an A-reserve ticket to qualify for VIP?
No. Any ticket holder can purchase the VIP experience as an add on. Adults do not need to purchase a VIP experience, they can accompany their child/children for free.
How can I add on the VIP experience to my ticket after I’ve purchased?
For Auckland & Wellington shows, contact Ticketmaster’s helpline at 09 970 9700. They will be able to add it into your account.
For Christchurch shows, contact Ticketek’s helpline on 0800 842 538 and they will be able to add it into your account.
What happens if I purchase a ticket and can no longer attend?
Please contact your ticketing provider Ticketmaster or Ticketek for further information regarding refunds.
I can’t attend but want to gift a ticket, how do I do that?
Our Pay-It-Forward program lets you purchase a ticket that we gift to a child in one of our charity partner programs. Pay-It-Forward tickets can be purchased here. You don't need to be a ticket holder to participate.
Do you have separate children- and adult-priced tickets?
All tickets to our theatre shows are pre-set at children’s prices to keep our theatre shows as affordable as possible.
How do I access the Touch Tour?
If you would like more information about our Touch Tour for low-vision and blind audience members, please contact lucy@nanogirllabs.com.